Privacy Policy

Last updated: [01/04/2026]

Introduction

This Privacy Policy explains how Lumiara collects, uses, and protects personal information when you visit our website.

Lumiara is operated by Golden Realm LTD, which acts as the Data Controller for personal data collected through this website.

Business details:

We are committed to protecting your privacy and handling your personal data in accordance with the Data Protection Act 2017 of Mauritius.

Information We Collect

When you use our website or submit a quotation request, we may collect the following information:

Information you provide directly
Name
Email address
Phone number
Address
Company name
Installation address or site visit details
Information submitted through quotation or contact forms


Automatically collected information
When you visit the website, certain technical information may automatically be collected, including:

IP address
Browser type and version
Device information
Website usage data

This information helps us maintain the security and functionality of the website.

How We Use Your Information

We use the collected data for the following purposes:

  • Responding to quotation requests
  • Scheduling site visits
  • Providing information about Lumiara products and services
  • Communicating with customers regarding inquiries
  • Improving our website and services
  • Maintaining website security

We do not sell, rent, or trade personal data to third parties.

Legal Basis for Processing

Under the Data Protection Act 2017, we process personal data based on:

Legal obligations: where required by law

Consent: when you voluntarily submit your information through forms

Legitimate business interest: to respond to inquiries, quotations, and service requests

Cookies

Our website may use cookies to improve user experience and website functionality.

Cookies may be used to:

  • remember form information
  • maintain website security
  • improve website performance

You can control or disable cookies through your browser settings.

Website Forms

Our website uses contact and quotation forms to collect customer information.

When you submit a form, the data you provide may include:

  • Name
  • Email
  • Phone number
  • Address
  • Company name
  • Installation or project details

This information is used solely to respond to your request and provide our services.

Hosting and Data Storage

Our website is hosted by Hostinger.

As a result, some personal data may be stored on servers located outside Mauritius.

Hostinger implements security measures designed to protect stored data.

Data Retention

We retain personal information only for as long as necessary for:

  • responding to inquiries
  • managing quotations and projects
  • complying with legal or administrative obligations

When data is no longer required, it will be securely deleted or anonymized.

Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

  • secure website hosting
  • restricted access to personal data
  • secure communication channels

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Sharing of Data

We do not sell personal information.

Personal data may only be shared in the following circumstances:

when necessary to respond to customer requests

when required by law

with trusted service providers who support website hosting or technical operations

Your Data Protection Rights

Under the Data Protection Act 2017, you have the right to:

  • request access to your personal data
  • request correction of inaccurate data
  • request deletion of your personal data
  • object to the processing of your personal data
  • request restriction of processing in certain circumstances

To exercise any of these rights, please contact:

info@mylumiara.com

Complaints

If you believe your personal data has been misused, you have the right to lodge a complaint with the Data Protection Office of Mauritius.

Children’s Privacy

This website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that personal data from a child has been collected without parental consent, we will delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised Last Updated date.